Returns/Refunds/Exchanges/Missing Packages
Returns/Refunds/Exchanges/Missing Packages:
howdy! so you dropped 3 sizes since you ordered something? you bought your wife a small and now she's mad at you? you bought your husband a medium and now he's mad at you? you bought your cat a... nevermind, its's probably mad at you. #justgiveup. anyways, if you need to return/exchange/refund something, we are happy to help you within 7 days of receiving the item as long as you have the tags still on it, it's in the original packaging, and it hasn't been worn. (we can tell, it's the whole reason we keep mister banana's the office chimp on the payroll). If it is past 7 days but under 30, shoot us an email, we can usually work with you, especially if it's around the holidays, for a gift, etc. we're pretty mellow round these parts.
please email us at store@toddland.com and we will be happy to give you a return number, dating advice, and a pep talk if you need one. things like but not limited to: you can do it slugger! you'll get them next time! that restraining order isn't forever! and you're probably (but not definitely) the last fish in the sea! Customer is responsible for shipping charges both ways, we will be happy to refund the cost of the goods, but we unfortunately cannot refund the shipping charges if you return something to us.
**** If a package has been marked delivered and you haven't received it, please check with your local usps/ups/fedex carrier. Sometimes with the USPS it will be marked delivered, and then not show up for up to a week later, usually due to error or it being delivered to an incorrect address. Unfortunately if a package has been marked delivered, and you did not receive, we are unable to replace the order. You are welcome to reorder if we still have stock. We recommend not using an address where items can be stolen.